Ultimate Medical Administration | All Rounder

Equips participants with the essential skills and knowledge required to manage and streamline the operations of a medical practice. From handling patient records and ensuring legal compliance to managing finances, appointments and customer service, this course covers all critical aspects of administration — combining receptionist training, practice management and debt collection to increase productivity and service levels.

Learning outcomes

1. The Roles and Responsibilities of the Receptionist
2. Customer Service and Communications
3. Listening Skills
4. Dealing with Difficult Patients in a Practice
5. Medical Office Administration
6. Patient Notes and Records
7. Medical Terminology
8. Billing Administration
9. Payments
10. Financial Administration
11. Age Analysis and Month-End
12. Legal and Professional Responsibilities
13. Basic Conditions of Employment
14. How to Avoid Bad Debt
15. Collecting Debt
16. Pre-Legal Collections
17. Dealing with Difficult Debtors
18. Debtors' Defences
19. The Litigation Process
20. Debt Review, Admin Orders and Credit Bureau Listings