Medical administration personnel courses
We believe in the transformative power of education. Every course runs online on Google Classroom, where you can interact with other learners and ask your facilitator questions. All prices exclude VAT.
5 courses
Basic level
Foundation courses for new and developing practice staff.
Medical Receptionist Course
Customer Service and Communication, Listening Skills and Dealing with Difficult Patients
Medical Debt Collection Course
Credit Policies and the Role of the Accounts Department in a Medical Practice, Planning an Effective Debt Recovery Programme
Medical Practice Management Course
Reception Duties and General Administration, Customer Service and Communication Skills
Standards and Guidelines for ICD-10 Coding
Coding and Funding of Medical Scheme Claims, Coder's Ethical Principles
Dental Practice Management Course
General Administration and Duties, Listening Skills and Communication
7 courses
Advanced level
In-depth programmes for experienced administrators, managers and owners.
Front Desk Administration
The Roles and Responsibilities of the Receptionist, Medical Office Administration
Practice Management and the Medical Secretary
The Roles and Responsibilities of a Medical Receptionist, Medical Office Administration
Practice Management for the Practice Manager
General Administration and Duties, Assertiveness and Listening Skills
Ultimate Medical Administration | All Rounder
The Roles and Responsibilities of the Receptionist, Customer Service and Communications
Medical Administration Masterclass
Starting Your Practice, Office Etiquette
Medical Ethics and Your Practice
General Ethical Guidelines for Healthcare Professionals, National Patient's Charter
Understanding Medical Aids in South Africa
Three role-based editions
7 courses
Short programmes
Focused introductory modules on a single compliance or skills topic.
Introduction into Medical Coding
Claim Requirements, Coding Structures
Month-End Procedures
Reporting: How to Prepare Your Reports, Age Analysis
Confidentiality: POPI and PAIA
What Constitutes a Health Record, The Rights of Patients to Information
National Patients' Rights Charter
Medical Ethics in Practice, Patient's Rights
Guidelines on Social Media
Definition of Social Media, Context in Relation to the HPCSA
Management of Healthcare Waste
Guidelines for Good Practice in Healthcare, Definition of Healthcare Waste
Withholding and Withdrawing Treatment
Good Practice Framework and Procedures to Be Followed, Clinical Responsibility for Decisions
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