Ultimate Medical Administration Course
Description:
The efficiency of your administration staff and the selection of software and hardware employed in your practice will determine your success in collecting the professional fees you have earned as a practitioner. To achieve this Dalmor has developed the Ultimate Advanced Medical Admin Course incorporating receptionist training, practice management and debt collection to increase productivity and service levels.
Learning Outcomes
- How to Run your Medical Practice
- Reception and General Administration Duties
- Maintaining a Diary
- Assertiveness
- Workmen Compensation Fund
- Road Accident Fund
- All About HIV
- Basic Conditions of Employment in your Medical Practice
- Credit Policies and the Role of the Accounts Department in your Practice
- How to Avoid Bad Debt
- Pre-Legal Collections
- When to Outsource your Collections
Curriculum:
How to Run a Successful Practice
Profitability and Revenue Growth
Employment Engagement
Customer Satisfaction
Duties of a Receptionist
Personal Attributes of a Receptionist
Duties of a Practice Management
Personal Attributes of a Practice Manager
Matters a Receptionist Must Handle
Billing and Payment Policies
Maintaining a Diary
Customer Service
Assertiveness
Management
Retention and Disposal of Records
Protection and Safe-Keeping
Patient Consent
Patient Information/Medical Aid Details
Correct Coding
Reasons for Rejected Claims
Rules regarding Coding Structure
Split Billing vs Balance Billing
PMBs
Age Analysis
Medical Aid Age Analysis
Record Closing
Payments
Medical Aid Patient Payments
Collection of Bad Debts
Record-Keeping and Documentation
Letters of Demand
Pre-Legal Collections
Dealing with Difficult Debtors
Prescription Rule
In Duplum
The Ethical and Legal Aspect of Collecting Debt
Ethical Conduct towards Debtors