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Course Details

Home Our Courses Ultimate Medical Administration Course

Ultimate Medical Administration Course

Ultimate Medical Administration Course

Description:

The efficiency of your administration staff and the selection of software and hardware employed in your practice will determine your success in collecting the professional fees you have earned as a practitioner. To achieve this Dalmor has developed the Ultimate Advanced Medical Admin Course incorporating receptionist training, practice management and debt collection to increase productivity and service levels.

Learning Outcomes

  1. How to Run your Medical Practice
  2. Reception and General Administration Duties
  3. Maintaining a Diary
  4. Assertiveness
  5. Workmen Compensation Fund
  6. Road Accident Fund
  7. All About HIV
  8. Basic Conditions of Employment in your Medical Practice
  9. Credit Policies and the Role of the Accounts Department in your Practice
  10. How to Avoid Bad Debt
  11. Pre-Legal Collections
  12. When to Outsource your Collections

Curriculum:

Section 1: Introduction

How to Run a Successful Practice
Profitability and Revenue Growth
Employment Engagement
Customer Satisfaction

Section 2: Reception Duties and General Administration

 

Duties of a Receptionist
Personal Attributes of a Receptionist
Duties of a Practice Management
Personal Attributes of a Practice Manager
Matters a Receptionist Must Handle
Billing and Payment Policies
Maintaining a Diary
Customer Service
Assertiveness

Section 3: Patient Records

Management
Retention and Disposal of Records
Protection and Safe-Keeping
Patient Consent

Section 4: Billing Administration

 

Patient Information/Medical Aid Details
Correct Coding
Reasons for Rejected Claims
Rules regarding Coding Structure
Split Billing vs Balance Billing
PMBs

Section 5: Month End

 

Age Analysis
Medical Aid Age Analysis
Record Closing
Payments
Medical Aid Patient Payments

Section 6: How to Avoid Bad Debt

 

Collection of Bad Debts
Record-Keeping and Documentation
Letters of Demand
Pre-Legal Collections
Dealing with Difficult Debtors

Section 7: Debtors Defences

Prescription Rule
In Duplum
The Ethical and Legal Aspect of Collecting Debt
Ethical Conduct towards Debtors

Course Price

R3000 ex VAT
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Course Features

  • LessonsTwo Days
  • Duration6 hours
  • CertificateYes
  • LanguageEnglish
  • SkillHigher Level
  • AssessmentSelf

DALMOR-MED

The Dalmor Medical Administration Training Institute has developed as a result of 22 years of experience providing advice to and managing medical practices.

  • 011 548 7400
  • info@dalmor.co.za
  • Main Office: Bryanston, Johannesburg

Basic

  • Introduction into Medical Coding
  • Medical Reception Course
  • Medical Practice Management Course
  • Medical Debt Accounts Recovery Course
  • Ultimate Medical Administration Course

Advanced

  • Front Desk Administration
  • Practice Management and Medical Secretary
  • Practice Management for the Practice Manager
  • Ultimate Medical Administration: All Rounder

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