The efficiency of your administration staff and the selection of software and hardware employed in your practice will determine your success in collecting the professional fees you have earned as a practitioner. To achieve this Dalmor has developed the Ultimate Advanced Medical Admin Course incorporating receptionist training, practice management and debt collection to increase productivity and service levels.
• The Roles and Responsibilities of the Receptionist
• Customer Service and Communications
• Listening Skills
• Dealing with Difficult Patients in a Practice
• Medical Office Administration
• Patient Notes and Records
• Medical Terminology
• Billing Administration
• Payments
• Financial Administration
• Age Analysis and Month-End
• Legal and Professional Responsibilities
• Basic Conditions of Employment
• How to Avoid Bad Debt
• Collecting Debt
• Pre-Legal Collections
• Dealing with Difficult Debtors
• Debtors Defences
• The Litigation Process
• Debt Review, Admin Orders and Credit Bureau Listings