" I attended your Cape Town training session on Advanced Practice Management on Friday, 21 August. Although I’ve worked in a medical practice environment for five years, I was quite apprehensive and scared. However, I was immediately at ease when I met the facilitator & the workshop environment was in such a manner that our whole group immediately connected with each other.
Your “open platform” way of training, allowed different personalities to learn from each other, not only in a theoretical sense, but also in practice. I’ve come away with two pages full of notes (in addition to the book provided) with new ideas I can implement at our practice, as well as a new perspective on older practice institutions and “headaches”.
Your training will be perfect for new personnel as well as personnel who need a refresher in the finer details of medical practice management.
Thank you once again, I will definitely recommend your training to other practices and hope to see you at the following chapter in November 2015."
- Aloma van der Westhuizen
Personal Assistant to Dr JH Davis
"Dalmor Medical Administration Training Institute provided specialised training, which was really informative and pertinent to daily medical practice management. The venue, materials and attentive facilitation was excellent. I highly recommend this training to health care professionals and support staff, contracted in with medical aids, who wish to run a systematic and proficient practice."
- Janine Engel
Personal Assistant (New Practice)
"I think it was the best course I have ever attended. I really enjoyed the course and learned a lot. Thank you."
- Evan Jansen van Vuuren
Receptionist, National Radiology Services Incorporated
"It was a very informative training session. I enjoyed the way everything was handled and definitely learned something new today. Thank you guys!"
- Carla Lewies
Accounts Department, Dr M. Fiandero
"Dit is baie goeie kurses om te doen. Dankbaar dat ons enige vra kan vra en dat jul dit beantwoord met baie geduld."
- Cindy-Lee Hancke
Practice Manager, Dr L Stevens
"As a junior PA to the Practice Manager at a Radiology Department, my Director thought it would be a great idea to send me on training to further my skills. He received a promotional E-mail from Dalmor for training on Advanced Medical Practice Management. Little did he know what diamond he stumbled across. According to me the receptionist is the face of any company. Wow, what a face they have! The service was superb from the second I walked in. The receptionist greeted me with a very warm: ‘’How can we help?’’ attitude. The reception area is beautifully decorated with flowers and modern paintings, and a sweet aroma filled the air. What a first impression.After I had a seat on the lovely comfy couches I was greeted by the training Tutor, Handri, she made me feel right at home.
The training in the very modern boardroom was exceptional. It covered all the aspects of a successful Practice Manager. What once seemed like a difficult nearly impossible to handle job, no longer felt like it. I was excited to come back to work to put all the new skills I had learned, to use. And to top off a very productive day, we were spoiled with the best chocolate cake I have ever had. (And being a chocoholic, I have tasted nearly all of the chocolate cakes Gauteng has to offer hahaha.)I would definitely recommend Dalmor to any Practice wanting to send their staff for training."
- Michelle Johnson
Personal Assistant, National Radiology Services Incorporated
"I am really looking forward to doing more educational courses with you. This was very beneficial to my career. I am very honoured to be part of this group. I will also pass it on to my friends to come and be part of this."
- Dr Manthata - Utlwa
"This has been a wonderful experience. This course has really enlightened me on certain aspects that at one stage were quite hard to understand. Once again, compliments go out to Handri and Roxann, for excellent training."
- Letishia Ross
Practice Manager, Dr NC Mashabane
"For me it was a great experience, in my 4 years in the practice this was one of the experiences that I really think you need to attend more training to improve yourself and the staff members.So thank you for the learning experience!"
- Corne Steyn
Practice Manager, for National Radiology Services Incorporated
"A very well planned and professionally conducted course, a must for all practice managers that want to improve and enhance their practices."
- Leon Ramparsad
Practice Manager, Dr E.B Ramparsah
"Great course - all relevant material. Facilitator has great presentation skill and explains legal matters in plain language."
- Annika Nagtegaal
Consultant for Policlinic Jeffrey's Bay
"I really enjoyed the course, it was well presented. Knowing that I can call or email if I have any queries is a nice trump card, so to speak. Knowing I have support is important as we are really feeling our way around. This new experience of owning our own dental practice. Essentially, if our patients are happy then we know payments will be coming in but now we know how to manage them effectively."
- Aqeelah Mukadam
Receptionist, Dr N.Parker
"This was one of the most benefical as well the most informative courses as we; as one of the most enjoyable experiences. Our facilitator was very kind, polite and very well informed, she was very helpful and willing to listen and help solve where necessary.
I most certainly will advise anyone to attend this course as soon as possible. "
- Samantha Lamprecht
Medical Secretary and PA, Dr M Perry and Dr S Pather
"This was one of the most interesting of courses I have been to. I really found everything to be understandable and very clear throughout the modules. "
- Nadine Arnolds
Patient Administrator, Synexa Life Sciences
"The trainer has great communicative skills. Information is given on a very easy level to comprehend. She is extremely knowledgeable in her field and offers a very good insight into the topic."
- Angelique Kruger
Practice Manager, Dr Corne Kruger
"Thank you Dalmor for allowing me to gain the insight provided by your course. I have been taught so much more and can't wait to implement all these practices at work. I recommend that everyone take time to attend a debt collection course at Dalmor. You won't go wrong.
Beneficial and fun for everyone."
- Sejal Harrysewpersadh
Financial Manager, Faizal Mohammed Optom
"Daar is so baie elke dag as pekte van ons werk wat weer alle daas is in ons werk eint lit ons saksus bepaal. Elke eerste indrukk by jou patient is positiewe uit kons van alles."
"An exciting short but detailed course on practice management. The small group environment allowed for consultation and interaction among participants. Ethical issues are very important for any medical practice. I am looking forward to more courses from Dalmor."
- Dr P Sika
"The course was very well presented. The atmosphere was beneficial, friendly and relaxed which made for easy retention of information."
- Dr HG Verwey