Practice Management and the Medical Secretary
Description:
Dealing with secreterial duties as well as being the practice manager can be a difficult job. However, with the right skill set in place you can master these requirements. Our medical secretary and practice management course encompasses the necessary needs in order for you to do both seamlessly.
Learning Outcomes
- The Roles and Responsibilities of a Medical Receptionist
- Medical Office Administration
- Patient Notes and Records
- Medical Terminology
- Billing Administration
- Financial Administration
- Age Analysis and Month-End
- Legal and Professional Responsibilities
- Basic Conditions of Employment in your Medical Practice
Curriculum:
Clerical Duties
Petty Cash
Customer Service
Appointment Scheduling and Diary Management
Patient Etiquette
Telephone
Voicemail
Email
POPI and PAIA Act
Requests for Access
Medical Records
Social Media
Patient Information and Medical Aid Details
Correct Coding
Split Billing vs Balance Billing
PMBs
Medical Aid Payments
Private Patients
Unpaid Accounts
Journals
Legal and Ethical Aspects of handling Unpaid Accounts
When to handover to a Debt Collection Company
National Health Act
Occupational Health and Safety Act
Patients Constitutional Rights