Online Classroom: Medical Receptionist Course
Description:
Today, all staff in a medical practice work together as a highly trained team and a skilled receptionist is a vital part. As a receptionist, your duties include making appointments, welcoming new patients, maintaining records and stocking up on supplies. Whether you operate from a private practice or clinic, medical professionals need a receptionist with specialised training. This course is designed to advance the overall skills of the frontline staff, the receptionist, who wish to improve their proficiency levels and career prospects in the unique medical field.
Our online learning is divided into 3 sets of modules where you will be required to complete an assignment at the end of each. Our courses are work at your own pace, there are no set time limits.
Using Google Classrooms as our platform, you will be able to join group discussions with the individuals in your class and ask questions to your facilitator. All you will need is a Gmail Account, Internet and pen and paper.
Learning Outcomes
- Reception Duties and Practice Diary
- Telephone Etiquette and Customer Service
- Dress Code
- Patient Records
- POPI and Consent
- Basic Conditions of Employment